what is important in Telecom?

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When we talk about the telecommunications industry, there are two key components to transform infrastructure and services: OSS and BSS , Operational Support Systems and Business Support Systems , respectively.

Operational and business support systems are the latent heart behind each telecommunications operator, boosting from network management to customer experience.

In this publication, we will unravel the concept of OSS and BSS , revealing their fundamental role in the orchestration of complex operations and in the delivery of impeccable services that satisfy the demands of a constantly evolving market.

What is OSS and BSS?
OSS are systems used by telecommunications companies to monitor, control, analyze and manage the telecommunications network . It includes functions such as fall management, network configuration, performance administration and security.

On the other hand, BSS refers to systems that manage customer interaction, such as billing , order processing, customer support and income management . Which makes phone database it a key tool for commercial operations and helps telecommunications companies maximize their revenue and maintain solid relationships with their customers.

Together, OSS and BSS allow telecommunications companies to operate efficiently and offer quality services to their users, which are essential for their success in a highly competitive market.

What is the difference between OSS and BSS?
The main difference between OSS and BSS is based on their areas of focus and functionalities within telecommunications companies.

On the one hand, the OSS focuses on the management and operation of the telecommunications network . This includes tasks such as network maintenance, technical problem solving, performance management and network security.

Essentially, OSS takes care of everything necessary to keep the network running optimally and efficiently.

For its part, the BSS takes care of the management of commercial aspects related to customers . This covers processes such as invoicing, customer service, order administration and sales.

Becoming a key player in managing customer relationships, ensuring that their needs and expectations are satisfied, which in turn contributes to generating income and loyalty for the company.

What are OSS and BSS for in Telecom?
Now, focusing exclusively on the telecommunications industry, we can mention some specific uses of each tool:

OSS : controlling the real-time supervision of the network, the management of failures, the configuration and maintenance of the equipment, and the optimization of the performance of the network.

BSS : executes processes such as precise invoicing, efficient order handling, customer support and marketing campaign management, and also helps you understand and satisfy your customers' needs.

That's right, I'm sure you can see another benefit and competitive advantage for your business, isn't that so? But so you don't have to guess, here we show them.

What are the benefits of OSS and BSS systems?
Although we want to see some benefits, we will now explain them to you in detail:

OSS automates network management , which reduces downtime and improves service quality.

To improve operational efficiency, OSS helps reduce costs associated with network maintenance and operation.

The BSS allows for more effective management of customer relationships, from billing to support.

BSS helps maximize revenue through resource planning , efficient management of sales, services and marketing campaigns.

The combination of OSS and BSS provides companies with the ability to quickly adapt to market changes and launch new services quickly.

Both OSS and BSS offer analytical capabilities that allow companies to make informed decisions based on accurate data.

OSS and BSS systems can integrate with other platforms and technologies, which facilitates process automation and coherence in all operations.

It is clear that both OSS and BSS are essential components to adapt to the best quality standards in the industry. Which brings to collaboration a fundamental concept in operations management: eTOM.

What is the relationship between OSS/BSS and eTOM?
The eTOM is a business process framework widely accepted and used in the telecommunications industry.

Provides a detailed guide on recommended practices for managing operations and services . In summary, eTOM defines the processes necessary to support customers and manage the network effectively, which includes areas covered by OSS and BSS.

Therefore, the OSS is aligned with the part of the eTOM framework that is concerned with the management and operation of the network; and the BSS, in turn, is related to the eTOM processes that involve customer and market management, such as invoicing, CRM and order management.

What are examples of OSS solutions and BSS solutions?
Now, before finishing and to give you a complete context of OSS and BSS, let's have some solutions adjusted to these systems:

OSS
Network management systems : to monitor the health and performance of the network.

Fallout management systems : detecting and managing faults online.

Configuration management systems : helping to automate the configuration of devices and services on the network.

BSS
Invoicing systems : platforms that manage invoicing and customer charges.

CRM ( Customer Relationship Management ) systems : managing customer interactions and support.

Order management systems : to optimize the processing and fulfillment of orders.

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SYDLE ONE is an ideal tool to offer a comprehensive and efficient customer service experience. With Service Desk and chatbot solutions, SYDLE ONE handles congratulations, improving customer interaction.

Within the scope of BSS, the platform manages invoices and subscriptions with security and integrity , avoiding undue charges and expanding payment options. This optimizes billing and improves customer retention.

The system in the cloud facilitates the automation and execution of processes, essential for the era of 5G technology .