While retailers invest heavily during the holidays to attract customers, they must also opt for the best solutions to retain them.
Black Friday, Cyber Monday, Christmas, Winter Sales… major commercial events are coming one after the other for e-retailers.
And it must be said that the fourth quarter of 2021 is a strategic period. According to calculations by FEVAD, the federation of distance selling sites, e-commerce sales should reach 130 billion euros, including 38 in the last three months of the year alone, an increase of almost 15% compared to the 2020 financial year.
Summary
A mobile first E-commerce?
According to FEVAD calculations, mobile represented 40% el Salvador telemarketing of transactions in France in 2020 and is expected to show growth of +20% this year. According to Médiamétrie, mobile is already the primary channel for consulting e-commerce sites, and is used by 62% of visitors to F, 69% of those to Cdiscount and even 72% of visitors to Amazon.
In China, for example, mobile already accounts for 80% of transactions. And this proportion even rises to more than 90% during “Singles’ Day”, the Chinese equivalent of Black Friday, organized by Alibaba.
With the evolution of post-pandemic usage, the threshold of 50% of e-commerce transactions carried out on mobile could therefore be crossed as early as this winter, which could shake up the practices of e-retailers who do not yet offer a 100% responsive experience.
How to retain customers gained during the holidays?
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