RESULTS OF SUMMER 2017 and plans for autumn

[mdhasan550]

A belated post with the results of the season. However, there is a reason - there were posts for the book, which will soon be available for download online!

So, how did the summer of 2017 go?

Summer 2017 achievements at Nirro Call Center:
103 clients launched
11 new business areas have been developed
Conclusion of 9 partnerships with marketing companies
A new business unit for CRM implementation has been launched. http://nirrocrm.ru/
We got better at b2c and selling things that australia whatsapp number data can't be sold over the phone
Failures of the summer 2017 in Nirro Call Center:
Sales decline and lack of preparedness for it (a blow to the budget and plans for a global update)
Unsuccessful experiments with contextual advertising
3 rude clients who were overlooked and taken on (3 budget returns)
The risk of staff shortages in the summer following the spring layoffs has not been taken into account
Updates after summer 2017 in Nirro Call Center:
Implementation of services for receiving incoming calls. Here is the link
We updated the servers for the PBX, updated the software - now calls are faster
We've improved the connection quality - you can hear better
We have updated the processes of work and auditing projects - improving quality
The big picture:
It has become more difficult to work, competitors are dumping prices, sacrificing quality. This generates a lot of negativity towards call centers in the market. It is understandable, clients get burned by such performers.

There are more "freeloaders" who want to work for a pure %, shifting all responsibility onto us. Moreover, products are not sold over the phone in principle.

Tinkoff went all out. In 3 months, as many as 12 offers came from call centers (subcontractors) to sell cards =))

However, there are also good points. For example, no one has real-time reporting in Google Docs. We are at the top! Just like no one has implemented remote management in 5 years. If you see something similar, write, we will take a look. The team is replenished with excellent operators and managers.