Connect a chat platform that helps solve issues of employee work optimization

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2. Use social networks and instant messengers. Study your audience: what messengers potential buyers use (WhatApp, Viber, Telegram), what social networks they spend time on (VKontakte, Odnoklassniki, etc.), and use them as additional communication channels with customer support. In them, employees will consult on the properties of the product, answer even complex questions, help to fully "pack" the order. The client does not need to call to resolve the issue, you can simply write in a convenient place for him and quickly get an answer.
Optimize the work of operators

When connecting a large number cyprus mobile database
of channels, the workload on operators increases: they must learn different interfaces, which reduces the speed of responses and their quality.

1. .


A chat platform is a special software that combines messages from customers from all digital communication channels. According to LiveTex , a chat platform helps operators save up to 50% of their time. Communicating with customers in a single operator workstation, employees can conduct several dialogues simultaneously. The ability to add quick messages and tips reduces the response time to 20-30 seconds, which allows you not to lose potential customers. Access to the history of correspondence helps the employee always be in the context of the customer's past questions and offer an effective solution to the problem. In addition, a single interface for all channels allows you to secure your data: operators do not need to know the login and password of the social network and messenger to respond, which means you do not risk losing your account after the employee is fired.