Use auto messages or templates

[tanjimaju200]

At the end of the second decade of the 21st century, I would like to consolidate the material once and for all and make a reminder so that everyone learns how to sell through chat.

Online consultants burst into anhui mobile number database our lives at the beginning of the second decade. Let's summarize everything that we have accumulated over this time and make a reminder that will help increase sales through this channel.

Make chat a useful tool!



It is believed that for the chat support to work productively, operators must respond within 30 seconds and promptly help visitors.

After the operator is actually connected, he must use quick messages so that the client can get a quick answer. Customer loyalty depends on this.

Operators must know the product

As trite as it may sound, your operators should be professionals in their field – thoroughly know the product, know the market and competitors. You can also use the operator’s built-in “Knowledge Base” application, if your chat has one.

Operators must see what the user is typing.

Operators should be able to see what users are typing before they send a message. This allows them to be prepared for the question and have an answer ready.

Translation of the dialogue

There are situations when the operator for one reason or another cannot answer the question. For this, it should be possible to transfer the chat to another department or to a more competent employee.

Chat history

The online chat should save the entire history of correspondence with the user. Perhaps the client has already contacted you and his previous questions/requests can help you find an answer faster in the present.