More Tech-Driven Customer Service Statistics

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If you want one tool that does it all, we recommend HubSpot . This platform comes with a CRM tool, shared inbox, live chat, ticketing system, and more. To learn more about its features, read our HubSpot review .

Even if you prefer separate tools, make sure they work well together. For WordPress users, Uncanny Automator can help connect different tools.

For example, if someone fills out a WPForms contact form , Uncanny Automator can save their information and send it to your CRM application. This keeps all your customer data in one place, helping your team provide better, more personalized service.

Using Uncanny Automator to Send WPForms Data to Airtable
75% of support departments say they want tools that eliminate manual tasks like ticket routing and labeling.
74% of leaders say switching between tools increases ticket resolution times.
62% of agents say that access to data to personalize interactions would help them work better.
56% of agents want simpler tools to do their jobs better.
35% of companies are looking for new tools for cost reasons.
32% are looking for new tools to worry about data security.
29% are looking for new tools due to platform downtime issues.
28% want new tools to improve real-time insights.
28% are looking for new tools due to the complexity of integration.
The Growing Impact of Self-Service Support
Self-service support, like knowledge bases, is changing the way companies help customers. Here are some ecuador telemarketing data eye-opening statistics on this trend.

10. Companies that use knowledge bases receive 23% fewer customer support tickets.
Knowledge bases allow customers to find answers on their own. This means they don't need to contact support as often. Happy customers can quickly resolve simple issues, while support teams can focus on more complex issues.

If you use Heroic KB as your knowledge base software , you can get built-in analytics that show you what customers are searching for and how they use your help articles. You can then use this information to improve your guides and save your support team time.