No commitment
Full name
Company name
.ladesk.com
Choose your region (datacenter location)
not possible after account creation.
Open your free account
By signing, I agree to the T&C and Privacy Policy .
The best trust us
4.8/5
5/5
Entering the e-commerce market opens up a world of possibilities. You'll expand your reach, grow your customer base, and build awareness of your brand. But you'll also face much tougher competition.
After all, you're not just competing with a few stores down the street. You're competing against the entire Internet. To succeed at this, you need to outperform your competitors in every way. That means keeping your audience engaged and informed throughout their entire shopping experience. The best way to do that is by offering live chat customer support, and you need the right software to do that.
So let’s take a look at some of the best live chat providers for small businesses and help you find a solution tailored to your needs.
What is live chat?
Live chat is a website feature that allows your customers to get in touch with your customer support teams in real-time. You've likely come across this feature numerous times when browsing different types of websites. Over a quarter of businesses have a live chat on their website, so it's unlikely you've missed it.
It's that little chat button that appears in the bottom corner of your screen when you visit a page. It usually contains an automated welcome message telling you that a customer support agent is available immediately if you need them.
Live chat for small businesses makes your communication with customers simple and enjoyable. Customers don’t have to call customer service or wait for your email responses. They can interact with your agents in real-time, get the exact information they’re looking for in seconds, and complete the sales process.
The best live chat companies for small businesses will have software solutions that can be implemented on any site, whether you use WordPress, Wix, Squarespace, Weebly, or any other CMS.
How does live chat work?
Live chat is essentially a small pop-up window that offers messaging functionality. Your prospects and customers can use it to type in their questions and queries, and you and your staff will see the messages and be able to respond to them from your side of the customer engagement software.
Because it can be easy to overwhelm your customer support agents if hundreds of customers are messaging simultaneously, most live chat software offers some form of automation.
The best live chat customer support software for small businesses will allow you to send automated responses to simple, straightforward questions, without the need for human intervention. More complex queries will be transferred to your staff if a customer needs support from a live agent.
For example, if you run a WordPress website, you can take advantage of a live chat WordPress plugin that helps you seamlessly integrate a chat button on your site. Plugins like this allow you to provide real-time support and immediate assistance.
Advantages of using live chat for startups and SMEs
There are many reasons why your small business needs live chat – it has valuable benefits that you wouldn’t be able to enjoy otherwise. With a simple, free live chat, small businesses can enjoy lower cart abandonment rates , higher conversions , better engagement levels , better services , and increased customer satisfaction .
Today, the average cart abandonment rate is almost 70%. This means that 70% of companies manage to guide their customers through the entire sales process and lose them at the end, at the point of purchase.
While there are many reasons why you might be facing high cart abandonment rates (complicated checkout form, unexpected costs, slow loading speed), you could solve many of these problems by offering live chat support . If your customer has any last-minute concerns or questions, you can keep them informed and help them along your sales funnel, making sure they complete their purchase.
Live chat can also inspire better conversions. Many leads and potential customers avoid contacting companies by phone or email unless they have an urgent problem that needs solving. So if they don’t understand something, it’s much easier for them to move on to the next site and find the information there. Live chat for startups presents the perfect opportunity to assist your leads, inform them, and increase your conversion rates by up to 45%.
It can also be used as a feedback tool. After each chat session, participants germany whatsapp number data can rate the support agent's performance and fill out a short customer survey.
With the best live chat customer service software for small businesses, you'll keep your leads engaged and increase customer retention. You'll show your customers that you put them first by improving your services and offering support at all times. Plus, you'll be able to improve customer satisfaction, build loyalty among your current customers, and attract new leads.
Top 5 Live Chat Software
Chat Software Rating on Capterra Free version Free trial Starting price
LiveAgent 4.7/5 (approx. 1K reviews) YEAH YEAH $9 per agent/month
Acquire.io 4.9/5 (19 reviews)
