Virtual PBX is a relatively new solution for business. Despite the fact that it has rich functionality, to connect you need to give up configured and reliable operating telephony. Not all companies are ready to do this.
Purchasing and setting up your own IP PBX for a company is an zalo database expensive investment. There is no point in completely dismantling it, throwing away the working equipment in order to expand the functionality - this is not always commercially feasible. But what to do to keep up with the capabilities of competitors?
Client Features
The company that contacted us has been on the market for over 10 years and offers large companies B2B services in the field of legal and accounting support. Several years ago, its specialists installed an IP-PBX on their own servers. It was convenient: their own equipment does not depend on possible problems with the equipment of other companies, keeps data absolutely safe, supports all the functionality of the previously existing mini-PBX and provides additional opportunities.
However, over the last year, the business has expanded by launching new areas of work. Thus, it became necessary to open a second office with a large call center: now, in addition to the main office of the company in Moscow, a branch has appeared in Perm. Among other things, this meant expanding telephony.
Opening a new branch is a risk, and our client was not sure how many employees would work with telephony in three months, a year, and several years. They did not want to spend a large budget on purchasing and setting up additional equipment. In addition, after the IP-PBX was installed, it had become outdated, and there were not enough technical specialists to improve it.
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