Example of a review collection SMS in real estate
Posted: Sat Dec 28, 2024 4:49 am
Voicemail Message Campaign: Your agents can pre-record personalized messages to leave on their customers' voicemails to ask them how everything is going since they signed up and if they would like to leave a review.
SMS campaign: Similarly, plan SMS messages with customizable fields and a link to your agents' Google establishment profiles to collect more reviews.
customer review management real estate sms collection
But that's not all! Other more global solutions are available to you:
Social media : Use Facebook, Instagram or other social platforms hungary phone number library to solicit testimonials and share some of the reviews posted to encourage other customers to leave their own.
Your loyalty program : Encourage your customers to leave a review in exchange for rewards (extra points for example) as part of your loyalty program.
Analyze your customer reviews
The last step, and not the least, for good management of customer reviews: analysis of the reviews posted .
Once you have collected new feedback and responded to it, it is necessary to take stock so that you can benefit from it and know your strengths or, conversely, your areas for improvement.
Your customer reviews are a treasure: they collect a lot of key information and can help you improve in many areas : customer experience, reception, property management process, communication, etc.
To do this, we recommend that you rely on semantic analysis of customer reviews . This is a method using artificial intelligence to read, classify and analyze your reviews based on the words and expressions used, rather than just the overall rating or number of reviews. Semantic analysis goes far beyond simply measuring satisfaction: it helps you understand the emotions, expectations and concerns of your customers, while facilitating the identification of actions to be taken to improve your products, services and the overall customer experience.
SMS campaign: Similarly, plan SMS messages with customizable fields and a link to your agents' Google establishment profiles to collect more reviews.
customer review management real estate sms collection
But that's not all! Other more global solutions are available to you:
Social media : Use Facebook, Instagram or other social platforms hungary phone number library to solicit testimonials and share some of the reviews posted to encourage other customers to leave their own.
Your loyalty program : Encourage your customers to leave a review in exchange for rewards (extra points for example) as part of your loyalty program.
Analyze your customer reviews
The last step, and not the least, for good management of customer reviews: analysis of the reviews posted .
Once you have collected new feedback and responded to it, it is necessary to take stock so that you can benefit from it and know your strengths or, conversely, your areas for improvement.
Your customer reviews are a treasure: they collect a lot of key information and can help you improve in many areas : customer experience, reception, property management process, communication, etc.
To do this, we recommend that you rely on semantic analysis of customer reviews . This is a method using artificial intelligence to read, classify and analyze your reviews based on the words and expressions used, rather than just the overall rating or number of reviews. Semantic analysis goes far beyond simply measuring satisfaction: it helps you understand the emotions, expectations and concerns of your customers, while facilitating the identification of actions to be taken to improve your products, services and the overall customer experience.