they save the sender time

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Roman Leonov — secret adviserThe purpose of this post is to cover the topic of voice messages in business etiquette from all sides. How and when to use voice messages in business, and their pros and cons.

Why did I prepare it? There is little information about this on the Internet, and what there is is either bombing like "#$@#t, I hate you, you're pissed off!" or too subjective like "but I think when I get this very voice... "

Here is the most objective and universal text on the topic, which can be shown to partners, clients, colleagues to improve processes and communication .

Pros of voice:

they make it possible to convey information when it is not possible hungary telegram to write or call
Cons of voice:

they eat up the recipients' time because they can't be read with a glance in a second (always)
at the moment of receiving them it is inconvenient to listen (almost always)
you won't find them in your chat history (always)
the probability of forgetting to listen to them (high)
the sender may have problems with speech formation, diction and filler words, and as a result it is unpleasant to listen to (sometimes)
Why are voices uncomfortable to listen to?
Let's look at this quest using the following example:

1. You work at the computer, you are focused, you do the work in a flow

2. A voice message arrives in the messenger, and to listen to it, you must select one of the options:

Take a break from your computer and work, pick up your phone, put it to your ear and listen (so that people nearby can’t hear)
Turn on the voice from the computer, but so that it screams throughout the entire room where there may be other people
Take out/unwind/plug in headphones to listen to voicemail from your computer without disturbing other people