With an overall rating of 4.3/5 on G2 and many glowing testimonials, we are proud to see our efforts rewarded. But we are not resting on our laurels! Each comment, whether positive or negative, is analyzed and taken into account by our teams to move Actito in the right direction.
Discover how our customers' opinions feed our strategy on a daily basis australia whatsapp number data 5 million and make Actito an ever more efficient platform adapted to the needs of marketers.
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Customer service, a priority at Actito
Since its creation, Actito has placed its customers at the heart of its strategy and priorities. Our philosophy is simple: it is the feedback from our users that allows us to build the most efficient marketing automation platform that is best suited to their needs.
To collect this valuable feedback, we are multiplying the listening channels:
Our customer support , available by email, chat and telephone to assist our users on a daily basis
Our presence on social networks , to exchange informally and instantly
Review platforms like G2 , which allow us to collect authentic and detailed testimonials
Regular interviews and surveys with our customers to explore certain points in more depth
The QBRs which, in addition to showing the actions carried out in recent months and their results, also allow a collaborative discussion with our clients.
But collecting these opinions is not enough, they still need to be analyzed and taken into account! At Actito, we have set up a real internal process to study each comment and draw concrete lessons from it:
Centralization of all feedback in a dedicated tool, whether it comes from support, social networks, G2 or elsewhere
Categorization of feedback by theme (ergonomics, features, performance, etc.) and by level of urgency
Transmission to the relevant teams (product, development, marketing, etc.) to study feasibility
Prioritization in the roadmap and development of improvements
Monitoring satisfaction after deployment of optimizations
Thus, each feedback is subject to rigorous processing which allows us to continuously improve our platform and our services. Nothing is left to chance and each opinion counts!
What our customers appreciate most
Looking through the many reviews left by our users on G2, some strong points of Actito stand out repeatedly. Here are the elements most often cited by our customers to explain their satisfaction:
The power and flexibility of the platform
Marketers are unanimous: Actito offers them advanced segmentation and campaign automation features, while remaining intuitive and easy to use.
"Actito has allowed us to move to the next level in terms of marketing automation. The platform is very complete and powerful. The possibilities for segmentation and personalization are immense!"
"The tool is very flexible and easily adapts to our specific needs. We can configure complex automation scenarios quite intuitively."
Customer support and accompaniment
The quality of support and assistance is another strong point highlighted by our customers. Actito teams are praised for their responsiveness, expertise and attentiveness.
"The support team is incredible! Always attentive, very responsive to help us solve the slightest problem. This is a real strong point of Actito."
"When we first got to grips with the tool, we were very well supported and trained by the Actito team, which allowed us to quickly become independent."
Value for money
Finally, many customers highlight Actito's positioning in terms of prices, which are considered very competitive compared to the features offered.
"Actito offers excellent value for money. It is one of the most complete and powerful tools on the market, all for a very reasonable cost."
"We chose Actito after comparing many marketing automation solutions and it is clearly the most interesting in terms of price and performance."
As you can see, our customers are our best ambassadors! Their testimonials reflect the mission we have set for ourselves: to enable marketers to carry out effective and personalized campaigns, in complete autonomy.
