When quality control is outsourced
Posted: Tue Jan 28, 2025 9:12 am
The internal department promptly reacts to all changes in the sales department. They also know the product very well, as they often attend sales trainings together with managers and know the intricacies of product consultations.
Cons:
Subjectivity. After all, this is one company. One team. And there are colleagues who are favorites, and vp technical email lists there are those who are slightly in conflict. It turns out that the final assessments are largely governed by emotions and interpersonal relationships.
Cost: creating your own OKK from scratch is expensive. Starting from hiring and equipping work places with office equipment, ending with wages.
3.
Cons:
There is a high risk of “getting caught” by an unscrupulous contractor who steals confidential information from the company and is simply incompetent in such work.
Pros:
Time saving: the company takes on all the problems of the sales department and loads the manager. All the routine of the ROP is transferred to the hands of specialists, and he has more time for strategic management.
The sales department quality control specialists have vast experience in various business sectors. They systematically improve their qualifications and undergo training in the sales field.
Unbiased assessment: outsourced quality control impartially assesses the sales department, does not cover for anyone, since it has no personal contacts and other interests except objectivity.
Timely reporting: Every day, sales department quality control specialists listen to dozens of calls and prepare reports by the end of the working day. Thus, the ROP and the owner can promptly monitor the dynamics of the sales department.
There is no need to spend money on the technical organization of workplaces and pay taxes for full-time employees of the quality control department of the sales department.
Cons:
Subjectivity. After all, this is one company. One team. And there are colleagues who are favorites, and vp technical email lists there are those who are slightly in conflict. It turns out that the final assessments are largely governed by emotions and interpersonal relationships.
Cost: creating your own OKK from scratch is expensive. Starting from hiring and equipping work places with office equipment, ending with wages.
3.
Cons:
There is a high risk of “getting caught” by an unscrupulous contractor who steals confidential information from the company and is simply incompetent in such work.
Pros:
Time saving: the company takes on all the problems of the sales department and loads the manager. All the routine of the ROP is transferred to the hands of specialists, and he has more time for strategic management.
The sales department quality control specialists have vast experience in various business sectors. They systematically improve their qualifications and undergo training in the sales field.
Unbiased assessment: outsourced quality control impartially assesses the sales department, does not cover for anyone, since it has no personal contacts and other interests except objectivity.
Timely reporting: Every day, sales department quality control specialists listen to dozens of calls and prepare reports by the end of the working day. Thus, the ROP and the owner can promptly monitor the dynamics of the sales department.
There is no need to spend money on the technical organization of workplaces and pay taxes for full-time employees of the quality control department of the sales department.