At Auronix, we believe that companies in the logistics sector are among those list of ecuador whatsapp phone numbers with the greatest opportunity to automate their interaction with users through conversational experiences with chatbots, since the doubts and questions of these companies' customers are very specific and recurring.
From my experience, I have detected that about 60% of the messages that companies of this type receive are oriented to package tracking: when will it arrive?, where is it? and why is it taking so long?, to mention some examples.
And no, no one likes to wait in line, listening to elevator music, waiting for an agent to answer a question that you can resolve from a chat, immediately and easily.
But conversational experiences also mean considerable savings for logistics companies . First, because an advisor can only handle one call at a time. In addition, the operating cost is significantly lower: a one-on-one call (advisor-consumer) can cost the company from $13 to $40.
