10 Trends That Will Change Retail in 2019

rumiseoexpate1 · Post by **rumiseoexpate1** » Tue Feb 18, 2025 3:09 am

According to a study by Adyen , 69% of consumers would buy more often from a retailer if they received personal offers via chatbots . This figure indicates that consumers expect increasingly personalized products and services and that everything is increasingly automated by algorithms. This trend is explained by a new consumer expectation: Augmented Commerce .

Chatbots : Chatbots are a huge addition to the customer experience and service aspect of shopping. Chatbots can provide consumers with almost any information in an accessible way. There is chinese malaysia data no reason not to start with this.
IoT Devices : IoT devices such as beacons and smart store shelves allow retailers to utilize their staff more efficiently while creating a quality service and experience for the customer. Proximity marketing will become even more popular in 2019, thanks to Google Beacon technology, among other things.
Voice and V-Commerce : Voice has achieved significant market penetration this year. Studies show that at least 25% of consumers who own voice-enabled devices (such as Google Home and Amazon’s Echo) also use them for online shopping. The sooner businesses embrace this relatively new technology, the sooner they can win in the voice world.
Augmented Reality (AR) : Augmented reality (AR) helps retailers create a more personal and informed shopping experience by giving customers the ability to see a product in their own context – for example, how a sofa fits into their living room or what a pair of glasses would look like without having to try it on “in real life.”

8. QR Codes
While China is using QR codes for almost all everyday payments, this trend is still a bit slow in Western countries. But that will change in 2019, when Apple will be able to scan QR codes in iOS 11 via the native camera app, making scanning QR codes easier than ever. QR code payments may not be ultra-popular in 2019, but businesses can use QR codes to boost their content marketing and social media initiatives.