osTicket support ticket system

[Habib01]

Learn more
Schedule a demo
11. osTicket
osTicket support ticket system
osTicket is a support ticket system that includes all the necessary features that you can fully customize to your business needs. In addition to standard ticket management features, this software does a great job of sorting incoming requests. You can set up your own fields, groups, forms, and queues. The software automatically recognizes the ticket and sends it to the right agent. The basic version is free, but the cloud version costs $9 per month per user.

Key features:

Automatic routing
Excellent self-service portal
SLA management
Basic ticket management
Configuring workflows
Advantages:

Simple ticketing software ideal for ukraine phone number data small businesses
New features are added with every update
Allows you to create web and email tickets
Fully customizable
Easy setup
Disadvantages:

No mobile app
Setup requires a webmaster with knowledge of PHP and Apache
Price list:

The on-premises software is free, while the cloud version costs $9 per month.
12. Zoho Desk
Zoho Desk Ticketing System
Zoho Desk Ticketing System
Zoho Desk is another complete ticketing system that gives your customer support team everything they need to resolve issues quickly and efficiently. It’s an ideal addition if you’re already using Zoho CRM, as it allows for full database synchronization, allowing you to view all of your existing user activity and ticket history. Some of the features include ticket prioritization, detailed tracking, and a useful knowledge base. It also allows for mobile app support.