Last but not least, it is complicated to set up and lacks mobile support, making real-time monitoring difficult.
Splunk On-Call on-call
Splunk On-Call Incident Timeline
Splunk On-Call Incident Timeline
Splunk On-Call cannot be considered a pure IMS system, as it provides a number of other features that do not fall into this category. Its modest number of features include messaging, multi-channel communication, prioritization, and contextualization.
Finally, the user interface is quite complex and is entirely cloud-based, making it unsuitable for enterprise applications.
Email support system
Capterra Ratings
Free version
Trial version
Starting price
LiveAgent
4.7/5 (approx. 1,000 reviews)
4.5/5 (30 reviews) NO YES $19/month
Dated August 10
Final thoughts
No matter what industry you are in, if you deal with incidents, disruptions or use a ticketing system, you usa phone number data can benefit from using an IMS. Not only will an IMS help you streamline your workflows and save money by minimizing downtime, it also allows you to improve your existing IT framework internally and ensure that most issues and disruptions don’t happen in the first place. It’s a way to keep things on track and build mutually beneficial customer feedback relationships.
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