Chatbot for E-commerce: The Best on the Market
Posted: Sat Feb 22, 2025 3:27 am
This is a question that, if you follow our blog, has certainly already been answered in the texts you have read: yes, it is always worth working with chatbots.
But the interesting thing is that e-commerces are the types of websites that least use chatbots in their operations.
It's very rare to go to a sales website and find chatbots that help you find the best products and guide you throughout your experience.
The biggest complaint from those who don't like interacting with chatbots in e-commerce is that they can't solve problems or maintain a conversation like a human would.
But here’s the thing: we’re not talking about AI chatbots. Most people today have no ecuador mobile database idea what customer service using this technology is like.
In this text, we will cover the basics to better understand how chatbots work for e-commerce, starting with the main thing: some suggestions that you can use today.
Let's go together?
Top 5 Chatbot Platforms for E-commerce
Target with a dart right in its center
Everything we’ve been talking about so far isn’t exclusive or difficult to find. AI-powered chatbots for e-commerce have been a reality in the market for some time now.
They come in a few different categories, but the two main ones are general customer service platforms and AI chatbots specific to e-commerce.
They appear to be the same, but there is a very subtle difference that ends up being reflected in the price.
There are customer service platforms that have been on the market for years, perhaps even decades. They already have an entire structure created around customer service as a whole, and AI is emerging as a new feature.
At the same time, there are chatbot platforms that have been created exclusively to provide these services. They are simpler, get straight to the point, and are therefore also cheaper.
Throughout the list we will evaluate together, case by case, which category the tool is in.
Let's go:
1 – Leadster
Leadster is a bit in the first and a bit in the second category we imagine.
We have always been a chatbot developer focused on lead generation. And we have been implementing ChatGPT in this work since 2022.
But now we have managed to launch ShopBot for direct service, without the need to create numerous flows, going beyond the focus on lead generation.
With ShopBot you can:
Resolve 78% of your website's support requests automatically.
Qualify leads and reduce the number of unqualified contacts.
Increase your sales conversion by up to 50% by responding to your visitors during the purchase.
In addition to selling 24 hours a day , talking about your product/service in seconds.
The process is quite simple.
Upload your knowledge base: upload your knowledge base to the AI tool. You can use documents in different formats (.doc, .pdf, .txt) and even website pages.
Add to the flow and configure: add the AI to a chatbot flow (it can be a new or existing flow in your Leadster account) and configure its display for when the visitor has questions.
What to do with the visitor? Choose what to do with the visitor after you have resolved their concerns. You can refer them to a salesperson, schedule a meeting, or end the contact – among other things.
Try it free today for 14 days, no credit card required!
But the interesting thing is that e-commerces are the types of websites that least use chatbots in their operations.
It's very rare to go to a sales website and find chatbots that help you find the best products and guide you throughout your experience.
The biggest complaint from those who don't like interacting with chatbots in e-commerce is that they can't solve problems or maintain a conversation like a human would.
But here’s the thing: we’re not talking about AI chatbots. Most people today have no ecuador mobile database idea what customer service using this technology is like.
In this text, we will cover the basics to better understand how chatbots work for e-commerce, starting with the main thing: some suggestions that you can use today.
Let's go together?
Top 5 Chatbot Platforms for E-commerce
Target with a dart right in its center
Everything we’ve been talking about so far isn’t exclusive or difficult to find. AI-powered chatbots for e-commerce have been a reality in the market for some time now.
They come in a few different categories, but the two main ones are general customer service platforms and AI chatbots specific to e-commerce.
They appear to be the same, but there is a very subtle difference that ends up being reflected in the price.
There are customer service platforms that have been on the market for years, perhaps even decades. They already have an entire structure created around customer service as a whole, and AI is emerging as a new feature.
At the same time, there are chatbot platforms that have been created exclusively to provide these services. They are simpler, get straight to the point, and are therefore also cheaper.
Throughout the list we will evaluate together, case by case, which category the tool is in.
Let's go:
1 – Leadster
Leadster is a bit in the first and a bit in the second category we imagine.
We have always been a chatbot developer focused on lead generation. And we have been implementing ChatGPT in this work since 2022.
But now we have managed to launch ShopBot for direct service, without the need to create numerous flows, going beyond the focus on lead generation.
With ShopBot you can:
Resolve 78% of your website's support requests automatically.
Qualify leads and reduce the number of unqualified contacts.
Increase your sales conversion by up to 50% by responding to your visitors during the purchase.
In addition to selling 24 hours a day , talking about your product/service in seconds.
The process is quite simple.
Upload your knowledge base: upload your knowledge base to the AI tool. You can use documents in different formats (.doc, .pdf, .txt) and even website pages.
Add to the flow and configure: add the AI to a chatbot flow (it can be a new or existing flow in your Leadster account) and configure its display for when the visitor has questions.
What to do with the visitor? Choose what to do with the visitor after you have resolved their concerns. You can refer them to a salesperson, schedule a meeting, or end the contact – among other things.
Try it free today for 14 days, no credit card required!