Transitioning between chat and voice calls via WhatsApp enables the team to increase sales. The sales team can manage the interaction behavior depending on the customer’s requirements. For example, your sales team can initiate a message and then move to a voice call to submit a critical request. The following strategy supports interaction and quick resolution. It is ideal for building strong relationships with leads and closing deals faster.
5. Personal experience
When purchasing expensive find your mobile number database and technical products, it can be reassuring to talk to an expert. Talking to someone means you can build rapport and trust an offer that provides more information. Voice calls make it easy to negotiate service.
The deep connection call again enhances the interaction with the agent, giving him confidence.
6. Branded Conversations
WhatsApp Business Calling API integration allows businesses to display brand names, logos, and verified icons to customers. This makes communication with a business more professional. This branded presentation helps build trust and loyalty. Potential customers can quickly identify the business they are communicating with.
A verified business with a blue check mark shows that the business is legitimate. Because in the digital world, it is important to show that your business is real. So, it is a good opportunity for a business to make its brand more visible.
7. Safe and secure calls
One of the important aspects of WhatsApp Business Calling is security. Every WhatsApp call and message made through the WhatsApp Business platform is protected by an encryption mechanism that scrambles messages before they are sent. This level of security is essential for data protection if your business handles sensitive customer information.
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