The Art of Telemarketing Mastering Customer Connections
Posted: Sat Dec 07, 2024 8:15 am
We all like to look back at the end of the day and know we were on top. Like anything else, we will have bumps in the road, but the way we deal with these things as an industry will impact us in the long run. Preparation requires a well-organized, well-thought-out plan to get off to a good start. When you speed up a plan, cross your ts and dot your I's.
Do we have everything you need? Do we set goals? Do we clearly communicate azerbaijan phone number resource the expectations of the program? Have we tested the system? These are all good questions to ask yourself when starting a startup program. Make sure you have everything you need to get started. Even a small piece of information or miscommunication can have a huge impact on the launch of performance. TrainingTraining is a critical part of the success of any program. If agents are not prepared to handle all aspects of the program, they will lack confidence and their results will usually follow.
Make sure all the information about the plan is communicated to the agent sufficiently so that it can easily translate into the work they will complete on the phone. When you focus on training, be less concerned with the length of the training and more concerned with the content involved. Long training periods have their benefits, but if the agent doesn't move forward, then they'll be stuck in circles and may start to lose focus. There does come a point when classroom training stagnates and the only way to increase an agent's knowledge is through project experience.
Do we have everything you need? Do we set goals? Do we clearly communicate azerbaijan phone number resource the expectations of the program? Have we tested the system? These are all good questions to ask yourself when starting a startup program. Make sure you have everything you need to get started. Even a small piece of information or miscommunication can have a huge impact on the launch of performance. TrainingTraining is a critical part of the success of any program. If agents are not prepared to handle all aspects of the program, they will lack confidence and their results will usually follow.
Make sure all the information about the plan is communicated to the agent sufficiently so that it can easily translate into the work they will complete on the phone. When you focus on training, be less concerned with the length of the training and more concerned with the content involved. Long training periods have their benefits, but if the agent doesn't move forward, then they'll be stuck in circles and may start to lose focus. There does come a point when classroom training stagnates and the only way to increase an agent's knowledge is through project experience.