Here’s how to create a WIN:
Posted: Sat Apr 05, 2025 4:32 am
“I can help you with that.”
“I’ll be happy to help you with that.”
“That’s something I can take care of for you.
Leave With a Smile
“Thank you for calling us today.”
“Thanks for calling and you have a great day.”
“We appreciate your business and have a great day.”
“If there is anything else we can do for you, just give us a call.”
Secret #6: Courtesy is the #1 tool of every customer service rep
How do you feel when someone lets you in the lane in front of them in traffic? Or how about when someone holds the door open for you at the market, or lets you in front of them when you have just a few items? Probably pretty good.
And that’s how every customer service experience should make you feel as well. Being courteous and polite are the most important tools to becoming a great customer service rep!
Your Top Courtesy phrases:
“Please…”
“I’ll be happy to help you…”
“Would it be O.K. if I put you on hold?”
“Thank you very much for your patience.”
“Could you please hold while I check that for you?”
“Thank you for calling us today!”
And the key to using them effectively is Consistently!
Secret #7: Make Every Customer Experience a WIN
How would your customers describe their experiences chinese overseas australia database with your customer service team today?Would they feel underwhelmed, dissatisfied, satisfied, happy they called, or ‘this call was a WIN!’
The goal of all customer service training should be to get your team to consistently deliver the kind of customer service that will keep your customers coming back and recommending your services.
Be consistently courteous
Make your customers feel welcomed
“I’ll be happy to help you with that.”
“That’s something I can take care of for you.
Leave With a Smile
“Thank you for calling us today.”
“Thanks for calling and you have a great day.”
“We appreciate your business and have a great day.”
“If there is anything else we can do for you, just give us a call.”
Secret #6: Courtesy is the #1 tool of every customer service rep
How do you feel when someone lets you in the lane in front of them in traffic? Or how about when someone holds the door open for you at the market, or lets you in front of them when you have just a few items? Probably pretty good.
And that’s how every customer service experience should make you feel as well. Being courteous and polite are the most important tools to becoming a great customer service rep!
Your Top Courtesy phrases:
“Please…”
“I’ll be happy to help you…”
“Would it be O.K. if I put you on hold?”
“Thank you very much for your patience.”
“Could you please hold while I check that for you?”
“Thank you for calling us today!”
And the key to using them effectively is Consistently!
Secret #7: Make Every Customer Experience a WIN
How would your customers describe their experiences chinese overseas australia database with your customer service team today?Would they feel underwhelmed, dissatisfied, satisfied, happy they called, or ‘this call was a WIN!’
The goal of all customer service training should be to get your team to consistently deliver the kind of customer service that will keep your customers coming back and recommending your services.
Be consistently courteous
Make your customers feel welcomed