Two-way communication with customers through SMS receiving service

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Online SMS reception is a very effective method to communicate with your customers, as it creates an immediate two-way dialogue . Thanks to this solution, companies allow SMS recipients to respond directly to the message received, thus improving the quality of their service. Offering assistance, confirming appointments or collecting feedback are some of the functions possible thanks to the reception service offered by Esendex . The SMS Automation features also allow you to manage two-way communication with customers efficiently and punctually.

When Two-Way Communication is the Key to Success
Collecting customer feedback and responses is essential to meet their needs. Thanks to online SMS reception, the exchange of information occurs more quickly than with emails or phone calls. Companies, professionals, organizations or associations choose the SMS channel to offer an additional service to their users and both parties benefit from the dialogue that is created. In fact:

Companies collect valuable information for their marketing strategies and streamline complex business processes . Just think of the organization of the customer care department or the management of appointments.
Customers can respond to business communications conveniently from their smartphone and enjoy fast, direct service.
Receiving SMS online: convenient and easily accessible
The ability to manage two-way communication with your customers argentina phone number data directly from the web is the main advantage of those who choose the online SMS reception service . After having identified the SMS platform you want to rely on, by activating a virtual number for SMS reception you will be able to easily receive responses from your customers. Everything will be available directly from your account .

The reception service can also be integrated directly into your own systems. In fact, thanks to the Rest APIs , you can manage your incoming and outgoing messages directly to your website, management system or company CRM. With this integration, data portability is guaranteed in complete safety .

SMS Automation to set up automatic messages in just a few clicks
When you receive an SMS from a customer, you can automate some operations to manage messages in a simple and organized way . Esendex SMS Automation is the ideal integration service for those who choose to use SMS reception to manage two-way communication flows with customers. In just a few clicks, you can:

Save or delete the number in the Address Book , when a customer sends an SMS to the receiving number to subscribe or express their consent
Schedule an automatic response : when the customer receives the SMS, he will receive an automatic response, previously set up
Forward the message : the received SMS is automatically forwarded to an email address for better tracking.