Questions that scare away your customers: What you should not ask in your sales processes
Posted: Sun Dec 15, 2024 5:56 am
According to a HubSpot statistic, 60% of customers say no four times before saying yes.
Do the questions sales reps ask customers influence negative responses? Yes (and a lot). We tell you the questions you should avoid and how to improve your sales calls.
We all receive emails and calls from companies trying to sell us something. Often, the calls are made at inopportune times and we cannot answer them, or we answer them and they ask us questions that are invasive or inappropriate. Sales calls are complex because they are made almost “cold” and it is important to ask the right questions to turn a no into a yes.
Start of marked textTWEET IT! Learn which questions you should not ask in your sales processes. Avoid them to avoid scaring away your customers.End of marked text
Questions that scare away your clients
We are in the age of digitalization , but we forget that engineering email list we are dealing with and talking to people. A well-executed sales call makes the difference between a yes and a no from your client. Here are some examples of questions to avoid if you want to convert users into clients:
Are you the decision maker? On sales calls, it's important to get in touch with the decision maker. Otherwise, the information may not reach that person or the process may take longer. But, asking the person you're talking to that question directly will make them feel uncomfortable and not pass on the information. Instead, think about giving them the right data so they can convince the decision maker.
Can I have your email address? This is a question we are constantly asked and many people reject it because they do not want to provide personal information. If you want to ask this question, you must give something in return. Discounts or promotions are not enough; you must be more creative and provide value to differentiate yourself from your competition .
Can I be honest with you? This is a question that is suspicious because the potential client may think that you have not been honest up to that point. Instead of generating trust, you will generate distrust.
What keeps you up at night? You probably want to know what your potential client is worried about. We recommend that you use active listening and let them tell you about their problems .
Have you made up your mind yet? It's common for salespeople to ask this question, but potential customers may feel pressured. Wait for your customer to clarify all their doubts and decide for themselves.
Yes/No questions. These types of questions can make your potential client think that you are giving them a test to see if they fit certain criteria. We suggest that you listen to them.
Do the questions sales reps ask customers influence negative responses? Yes (and a lot). We tell you the questions you should avoid and how to improve your sales calls.
We all receive emails and calls from companies trying to sell us something. Often, the calls are made at inopportune times and we cannot answer them, or we answer them and they ask us questions that are invasive or inappropriate. Sales calls are complex because they are made almost “cold” and it is important to ask the right questions to turn a no into a yes.
Start of marked textTWEET IT! Learn which questions you should not ask in your sales processes. Avoid them to avoid scaring away your customers.End of marked text
Questions that scare away your clients
We are in the age of digitalization , but we forget that engineering email list we are dealing with and talking to people. A well-executed sales call makes the difference between a yes and a no from your client. Here are some examples of questions to avoid if you want to convert users into clients:
Are you the decision maker? On sales calls, it's important to get in touch with the decision maker. Otherwise, the information may not reach that person or the process may take longer. But, asking the person you're talking to that question directly will make them feel uncomfortable and not pass on the information. Instead, think about giving them the right data so they can convince the decision maker.
Can I have your email address? This is a question we are constantly asked and many people reject it because they do not want to provide personal information. If you want to ask this question, you must give something in return. Discounts or promotions are not enough; you must be more creative and provide value to differentiate yourself from your competition .
Can I be honest with you? This is a question that is suspicious because the potential client may think that you have not been honest up to that point. Instead of generating trust, you will generate distrust.
What keeps you up at night? You probably want to know what your potential client is worried about. We recommend that you use active listening and let them tell you about their problems .
Have you made up your mind yet? It's common for salespeople to ask this question, but potential customers may feel pressured. Wait for your customer to clarify all their doubts and decide for themselves.
Yes/No questions. These types of questions can make your potential client think that you are giving them a test to see if they fit certain criteria. We suggest that you listen to them.