CRM for the Energy and Public Procurement Sector
Posted: Sun Dec 15, 2024 7:15 am
Since 2007, the energy world has undergone major changes: European deregulation, the end of monopolies, not to mention concerns about global warming.
Strong competition has triggered a price war. Operators are trying to win this war by offering high value-added services.
To achieve this, energy professionals must invest in new information technologies to exploit and improve their data. Traditional players need to know their customers better in order to retain them, and new players need to develop their lead generation and strengthen their commercial effectiveness.
Your customer relations challenges for energy
Increase customer knowledge
Track and manage maintenance contracts
Improve customer request management
Leveraging customer knowledge to improve service
Structure your data and increase your collective intelligence to offer a differentiated service. Combine your customer knowledge with your sales performance to gain efficiency.
Structure your data to improve customer experience
efficy CRM for Energy and Sustainable bulk sms australia Development allows you to centralise and structure all your data. This way, you will have consolidated information on each of your prospects and customers: from technical information to billing, contracts, quotes and marketing campaigns. You integrate your business and management tools (ERP, accounting, etc.) to gain insight, time and flexibility.
Anticipate needs and increase your sales
You have a global overview of your fleet (licenses, contracts and hardware). You monitor and check hardware warranties and the validity of current licenses. You also manage your contracts and maintenance agreements. You will be notified as soon as one expires. The CRM also allows you to manage your recurring billing. Stay ahead of your customers, anticipate their needs to offer them the services they need at the right time.
Listen to your customers to build loyalty
Automate the management of your customers' complaints by email or through your customer portal. You can manage multiple queues to efficiently handle your customers' various requests: support, assistance, etc. Energy and Sustainable Development's CRM assigns them directly to the right person. You save precious time by being able to respond in a personalized way. Manage the performance of your after-sales service.
Strong competition has triggered a price war. Operators are trying to win this war by offering high value-added services.
To achieve this, energy professionals must invest in new information technologies to exploit and improve their data. Traditional players need to know their customers better in order to retain them, and new players need to develop their lead generation and strengthen their commercial effectiveness.
Your customer relations challenges for energy
Increase customer knowledge
Track and manage maintenance contracts
Improve customer request management
Leveraging customer knowledge to improve service
Structure your data and increase your collective intelligence to offer a differentiated service. Combine your customer knowledge with your sales performance to gain efficiency.
Structure your data to improve customer experience
efficy CRM for Energy and Sustainable bulk sms australia Development allows you to centralise and structure all your data. This way, you will have consolidated information on each of your prospects and customers: from technical information to billing, contracts, quotes and marketing campaigns. You integrate your business and management tools (ERP, accounting, etc.) to gain insight, time and flexibility.
Anticipate needs and increase your sales
You have a global overview of your fleet (licenses, contracts and hardware). You monitor and check hardware warranties and the validity of current licenses. You also manage your contracts and maintenance agreements. You will be notified as soon as one expires. The CRM also allows you to manage your recurring billing. Stay ahead of your customers, anticipate their needs to offer them the services they need at the right time.
Listen to your customers to build loyalty
Automate the management of your customers' complaints by email or through your customer portal. You can manage multiple queues to efficiently handle your customers' various requests: support, assistance, etc. Energy and Sustainable Development's CRM assigns them directly to the right person. You save precious time by being able to respond in a personalized way. Manage the performance of your after-sales service.