Customer Service or Customer Care?... That is the Question
Posted: Sun Dec 15, 2024 8:15 am
As I told you last week, today my friend Stephany is coming on board to talk to us about a topic that we tend to confuse most of the time: Customer Service or Customer Care?... That is the question.
I sincerely hope it will be super useful to you... Steph, the bathyscaphe is all yours, go for it!
Customer Care vr Customer Service
Every day more companies around the world are beginning to understand the enormous benefits of providing their customers with the best possible after-sales service. Dedicating all those resources sms gateway taiwan allow them to create a unique customer experience, in an almost magical way, thus allowing them to consolidate a long-lasting and prosperous relationship.
We are talking about “Customer Experience” , a concept that is today just as important or more important than competing in price, quality or functionality with the competition.
Reality has amply demonstrated that consumers are much more likely to renew their business relationships rather than betting on something new, as long as their experience is pleasant.
How can we create a great experience for our customers?
To answer this question, we have to talk about aspects such as “ Customer Service ” or “ Customer Care ” and that is where we find the first big pitfall, since these, contrary to popular belief, are not the same thing and most companies do not understand this until it is too late.
Of course, both are indispensable parts, they are necessary pieces of that great whole that we have been talking about, but without a doubt they are on different parts of the scale and the idea of this article is to help you differentiate them in order to get the most out of them.
Customer Service or Customer Service
This is what is popularly known as after-sales service or technical support when we talk about IT companies. It is the professional help or assistance that allows the client to obtain all the advantages of the product or service they have purchased.
Advice or help is something that is taken for granted today and can be offered through various channels such as call centers , SMS, email, live chat, social networks and many others.
But customer service is not only about answering customers' questions or doubts, but also seeks to improve the level of satisfaction and is therefore essential to provide a great experience.
I sincerely hope it will be super useful to you... Steph, the bathyscaphe is all yours, go for it!
Customer Care vr Customer Service
Every day more companies around the world are beginning to understand the enormous benefits of providing their customers with the best possible after-sales service. Dedicating all those resources sms gateway taiwan allow them to create a unique customer experience, in an almost magical way, thus allowing them to consolidate a long-lasting and prosperous relationship.
We are talking about “Customer Experience” , a concept that is today just as important or more important than competing in price, quality or functionality with the competition.
Reality has amply demonstrated that consumers are much more likely to renew their business relationships rather than betting on something new, as long as their experience is pleasant.
How can we create a great experience for our customers?
To answer this question, we have to talk about aspects such as “ Customer Service ” or “ Customer Care ” and that is where we find the first big pitfall, since these, contrary to popular belief, are not the same thing and most companies do not understand this until it is too late.
Of course, both are indispensable parts, they are necessary pieces of that great whole that we have been talking about, but without a doubt they are on different parts of the scale and the idea of this article is to help you differentiate them in order to get the most out of them.
Customer Service or Customer Service
This is what is popularly known as after-sales service or technical support when we talk about IT companies. It is the professional help or assistance that allows the client to obtain all the advantages of the product or service they have purchased.
Advice or help is something that is taken for granted today and can be offered through various channels such as call centers , SMS, email, live chat, social networks and many others.
But customer service is not only about answering customers' questions or doubts, but also seeks to improve the level of satisfaction and is therefore essential to provide a great experience.