③ Learning for users

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We provide training and learning programs for CRM users. We communicate kazakhstan consumer email list how to operate the system and the key points of operation, and help users improve their skills.

④ Design of the entire SFA, including item creation and flow
Since CRM often functions as part of SFA, we consider the design and integration of the entire SFA. By designing the necessary items and workflows and incorporating them into operation, we aim to streamline business processes. By users operating it properly and utilizing the data, CRM contributes to increasing sales. It is important to promote its establishment within the company after introduction.

Conduct a post-implementation review
After the introduction of CRM, a post-implementation review is essential to continuously improve operation within the organization. Regularly check the operation status of CRM users. Collect feedback from members to identify issues with the system's usability and operation. Reflect on improvements to improve user satisfaction. Also, by checking the KPIs set before the introduction of CRM every quarter, you can improve operation methods early. Review and revise KPIs as necessary, and continuously adjust operations to achieve goals. In addition, it is important to set up an in-house help desk. In the operation of CRM, it is necessary to establish a system that allows users to solve problems and questions. If there is a system in place to respond to problems at the in-house help desk, it will prevent stagnation of use. For information on

how to review the effectiveness of CRM, please see this article.

Conclusion
Introducing CRM and making the most of it will bring many benefits, including the centralized management of customer information, the associated efficiency of operations, improved customer satisfaction, and increased sales. It is important to clarify the purpose of introduction and select and operate the CRM that is best suited for your company. To reiterate, there is no point in just introducing CRM. Efficient sales activities can be achieved by continuing to input information, analyzing the accumulated data, and utilizing it in subsequent measures. After introducing CRM, it is important to regularly review the system and improve operation methods while establishing a system that allows you to enjoy the benefits of CRM.