Below we list twenty-five fantastic IMS solutions, all their features, advantages, disadvantages and most importantly, price. We will then narrow down the selection and reveal which solutions are (in our opinion) the best on the market.
1. LiveAgent
LiveAgent is one of the most popular customer service management solutions on the market. This platform has an incredible reputation and gives agents access to a lot of features at a reasonable price. LiveAgent offers a number of comprehensive solutions, such as a centralized place to store tickets, customer service automation, incident management, and alerts.
Known for its ease of use and seamless integration, this software is also one of the best options on the market in terms of price and functionality.
Just because it's relatively easy to use doesn't mean it's not sophisticated, as this incident uruguay phone number data management tool enables even the most comprehensive and complex ticketing and automation workflows .
Ticketing feature in helpdesk software - LiveAgent
In short, this is an essential software solution if you want to improve your business, your users' experience, and want to easily and quickly resolve critical business incidents and support requests.
Another positive aspect of this software is that it has a customizable front end, which means you can integrate it into your existing design and IT framework.
example of email automation integration in LiveAgent
Advantages:
Easy to use
Available
Customizable
Comprehensive solution
SaaS Cloud Software
Disadvantages:
No integration with LinkedIn app
Price list:
LiveAgent pricing starts at $15 per agent per month, but can go up to $39 per agent per month if you want to take advantage of a range of features, such as call center and social media integration. However, there is a 14-day free trial, and no credit card is required to try out everything generally available in the All-Inclusive plan.
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