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To proactively prevent crises:
Designate a unique group of employees to focus on potential issues and their prevention. Identify a crisis team that would be able to prepare a crisis strategy and implement the right tactics when one strikes.
Arm your team with powerful tools that will help them predict and identify crises. Systems like Determ collect data 24/7, interpret whether the comments are positive or negative, and notify you whenever something important happens so that you are well aware of any issues straight away.
